Standard Chartered has rolled out a new generative AI platform, ‘SC GPT,’ across 41 markets in a major step toward scaling AI capabilities throughout its global operations. The tool is being made available to the bank’s 70,000 employees and is designed to enhance productivity, client engagement, and overall operational effectiveness.
The bank expects SC GPT to play a transformative role in multiple areas. Key use cases include automating tasks in software engineering, improving risk assessment and regulatory reporting, and generating more targeted sales and marketing content. The tool is also being leveraged to streamline client communications and internal support services, allowing employees to respond faster and more accurately across functions.
A customized version of the AI tool is currently under development to better address Standard Chartered’s internal data and workflows. This version will be tailored to the bank’s specific risk and compliance requirements, ensuring that generative AI is used responsibly within regulatory frameworks. Local teams in different markets are also encouraged to adapt SC GPT for country-specific needs, such as real-time translation, digital marketing localization, and customer onboarding.
Group Chief Executive Bill Winters emphasized the strategic value of the tool, stating that responsibly applied GenAI will drive new efficiencies, transform service delivery, and help cement the bank’s leadership in digital banking. The move aligns with Standard Chartered’s broader digital innovation strategy, which aims to embed advanced technologies at the core of its financial services offering.
The global deployment of SC GPT reflects a growing trend among major financial institutions adopting generative AI not just for innovation’s sake, but for measurable business impact. With regulatory oversight and data governance in focus, Standard Chartered’s phased rollout signals a balance between digital ambition and operational control.
As the bank continues to integrate SC GPT across business lines, the initiative is expected to unlock new value across front-, middle-, and back-office operations. The launch positions Standard Chartered as one of the more proactive global banks in institutionalizing generative AI for long-term competitive advantage.
